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Medical receptionist

Company Name:
Meridian Health
Provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties.
Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients' needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays. Addresses patients by name, e.g., 'Good Morning Mr. Jones'.
Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner.
Communicates potential patient satisfaction issues to the manager. Keeps informed regarding the practice's performance on patient satisfaction surveys and works to improve overall satisfaction.
Checks in patients; consistently and courteously verifies and obtains required demographic information. (Date stamp and/or copy insurance card at each visit; Collect copayment and any applicable balances; Verify member is on capitation roster, if applicable; Verify insurance eligibility; Ensure appropriate referrals are obtained (specialty offices); Ensure patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enter patient demographic information in billing/computer system.
All aspects of the check out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process.
Assists with the financial responsibilities including: keeps abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol.
Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn't leave phones unattended. Records complete written messages legibly, including the full date (mm/dd/yyyy), and their signature. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol.
Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol
Monitors general office supply inventory and equipment. Seeks out information from team members about their supply needs and initiates the ordering process. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery.
HS diploma or equivalent. Secretarial science education or comparable experience preferred. PostHigh School course in medical terminology and secretarial skills preferred. Two years progressively responsible clerical/secretarial experience involving public contact. Medical Office experience preferred.
Date: 2014-04-22
Country: US
State: NJ
City: Brick
Postal Code: 08723
Job Type: Part Time > 20 Hours

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