Advanced Medical Support Assistant

The Department of Veterans Affairs New Jersey Health Care System (VANJHCS) seeks to fill several Advanced Medical Support Assistant (MSA) vacancies throughout New Jersey.
The incumbent will serve as an Advanced Medical Support Assistant in Ambulatory Care Service in a Patient-Aligned Care Team (PACT) unit or as a Practice Manager for the Community-Based Outpatient Clinics (CBOCs).
The incumbent serves as a member of a care management team of a Patient Aligned Care Team (PACT) within Primary Care, responsible for coordinating the care of a beneficiary panel in conjunction with multiple members (provider, registered nurse, mental health, clinical pharmacists, and licensed practical nurse) of the team.
The Medical Support Assistant participates in the daily team meetings where the group reviews individual patient requirements and formulates a plan for delivering the optimal level of care in the appropriate setting.
To this end, the incumbent supports the team by finding solutions within his/her scope of responsibility in order to resolve patient needs or expedite delivery of patient care.
The individual will proactively engage with Veterans through multiple venues to include My HealtheVet (secure messaging), VetLink, the Kiosk, the recall system, or in person.
Incumbent educates other members of the respective care team about the scheduling process, to include application of the electronic wait list (EWL), Near List, recall system, and the panel assignment process.
Incumbent provides information and receives patients that are reporting for scheduled and unscheduled visits.
Processes and directs patients in an expedient and efficient manner.
Receives and routes visitors.
Incumbent is required to screen all veterans to determine the nature of medical problems.
When seeking treatment and determining whether a medical emergency exits, incumbent contacts the appropriate medical staff immediately and provides administration assistance as required for the problem.
Duties require frequent data input and processing functions into VISTA for admissions, discharges, follow-up and/or referral appointment, means test, and other administrative processes.
Assumes all duties related to insurance billing and processing.
MSAs provide a full range of administrative support to the clinic and/or section to which they are assigned.
Work Schedule:
Full Time, Monday-Friday, 8:
00 AM - 4:
30 PM (NOTE:
Tour of duty may vary to include evening and possible weekend hours).
Functional Statement Title:
Medical Support Assistant

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